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Viewing Library Metrics from Different Perspectives: Inputs, Outputs, and Outcomes, by Robert E. Dugan, Peter Hernon, Danuta A. Nitecki
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This guidebook shows academic libraries how to use innovative new performance metrics to achieve greater accountability and higher levels of service.
• Offers a complementary, continually updated website that lets readers work hands-on with different metrics
• Includes a wide-ranging bibliography that goes beyond library and information science
• Provides appendices that summarize the text and illustrate the numerous metrics that are relevant to libraries
• Includes a comprehensive index that draws together diverse literature and terminology
- Sales Rank: #898524 in Books
- Brand: Brand: Libraries Unlimited
- Published on: 2009-08-27
- Ingredients: Example Ingredients
- Original language: English
- Number of items: 1
- Dimensions: 9.75" h x 7.00" w x 1.00" l, 1.65 pounds
- Binding: Paperback
- 346 pages
- Used Book in Good Condition
Review
"Dugan (Sawyer Library, Suffolk U., Ashburton, Massachusetts), Hernon (library and information science, Simmons College, Boston, Massachusetts), and Nitecki's (Sterling Memorial Library, Yale U., Connecticut) text offers academic librarians a wide range of metrics for measuring library effectiveness and improving performance. Coverage includes key concepts and the relevant supporting literature; differentiating between assessment and evaluation; the perspectives of the library itself and of the parent institution, the customer, and the stakeholder; benchmarking and best practices; metrics for marketing and public relations; management information systems; and presenting, interpreting, and displaying metrics. Multiple appendices summarize the text and illustrate numerous metrics applicable to libraries. For academic and public library managers, graduate students in library and information science, the stakeholders served by libraries, and vendors supplying use data to libraries and consortia." - Reference & Research Book News
"This book is highly recommended. . . . It will be useful to library administrators and other decision makers choosing metrics to meet institutional demands for accountability, affordability, transparency, and student learning outcomes. . . . This book is recommended for academic libraries, public libraries, research libraries, consortia, and organizations that aim to provide quality information services." - Collection Management
"In this useful book, Dugan, Hernon and Nitecki offer colleagues an overview of the purpose and forms of metrics in libraries….Although particularly relevant to academic librarians, this book should prove very valuable to individuals in any type of library." - The Journal of Academic Librarianship
"Viewing Library Metrics from Different Perspectives is well worth the effort to acclimate to a brave new library language. Thus the authors succeed in making a convincing case for the merit of metrics in the administration of libraries." - College & Research Libraries
About the Author
Robert E. Dugan is director of Sawyer Library at Suffolk University, Boston, MA.
Peter Hernon is professor at the Graduate School of Library and Information Science at Simmons College, Boston, MA.
Danuta A. Nitecki is dean of libraries and professor at College of Information Science & Technology at Drexel University, Philadelphia, PA.
Most helpful customer reviews
2 of 2 people found the following review helpful.
Viewing Library Metrics Rocks!
By Joe Matthews
Anyone with just a bit of experience knows that judging a package by its outward appearance can be deceiving. A first glance at Viewing Library Metrics From Different Perspectives, which runs some 346 pages, might be a overwhelmed at the size of this tome. Yet, to ignore this wonderful book would be a real disservice to any reader who is interested in learning more about how performance measures or metrics can be used to manage and to convey the value of an academic or public library to interested stakeholders.
The first three chapters introduce key concepts and provide a wealth of information about the topic of assessment and evaluation. The true value of the book comes in the next six chapters which explores the library, its collections and services from four different perspectives: the customer in the life of the library, the customer and the library in the life of the institution, the library and the institution in the life of the customer, and the library and the institution in the life of stakeholders. This discussion is followed up with chapters that discuss benchmarking, metrics for marketing, the utilization of metrics and the "joy" of metrics. Rather than expecting the reader to be knowledgeable about statistics, this book explains various qualitative and quantitative ways to capture, analyze and present data in an easy-to-understand manner.
In an age when there are increasing calls for transparency and accountability for libraries and demands that managers move to evidence-based management and evidence-based librarianship, the choice and use of metrics becomes increasingly important. Selecting, analyzing and presenting a set of metrics that reflects the library's mission and the institution's mission is key to improved customer service as well as communicating the value of the library to stakeholders.
Viewing Library Metrics From Different Perspectives is highly recommended and should be of interest to practicing librarians, library school students, and the stakeholders that libraries serve.
Joe Matthews
Library Consultant
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